Dear SCN members:
We are running SAP BW version 7.3. We have a Web Portal and the Bex Queries run inside the Web Pages.
The Export to Microsoft Excel button often works, but for some reason in Production the export times out,
while in our QA system it works. The timeout occurs when someone expands a hierarchy in the key figures and
several more cells appear. As soon as they press the Export to Microsoft Excel button, the whirlpool icon spins for awhile
and eventually just dies. I have gone to SMICM transaction to look at the parameters, and we thought the TIMEOUT
was the culprit. After the web page locks up, then we get a side effect message that the Web service is out for a few minutes:
503 Service not available
Error: -6
Version: 7210
Component: ICM Java
module http_j2ee2_mt.c
Line: 885
Detail: ICM running but no server with HTTP connected.
The only difference I have noticed in the logs in production is the presence of several security warnings
in ST11, not sure if it is related:
Error: Timeout occurred: (-5), Traffic Control: Nettimeout (30) exceeded by peer
I don't see these errors in the QA system, but production has a lot of them.
I don't see icm/traffic_control define in SMICM here. Maybe it is set at some other level?
We tried to increase the timeout parameter:
icm/server_port_1 = PROT=HTTPS, TIMEOUT=1200, PROCTIME=600
My question is for advice on how to track down why this is occurring? Have you seen this situation before?